After I apply for a loan, what should I expect?
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Once your loan application is received, whether you apply on-line or by
mail, you will get notification from E-Loan that your loan is in process.
Within several days you will receive a loan package in the U.S. mail with
a set of loan documents for your signature. This mailing will also include
a list of documents we will need to complete your loan approval.
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Who do I contact for information once my loan is in process?
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Once we have received your signed package and supporting
documentation you will be assigned to a single customer service
representative. If you have any questions prior to returning
your loan documents, please call us at (888) 747-1112 between
the hours of 7 am and 7pm Pacific Standard Time. Please note that our
customer service specialists can not quote interest rates over the
telephone due to state licensing requirements.
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Who do I contact for general information and questions on using E-Loan's service?
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If you have any inquiries prior to filing an application, please call
(888) 356-2622 [ELOAN22] between the hours of 7 am and 7pm
Pacific Standard Time. Please note that our customer service specialists
can not quote interest rates over the
telephone due to state licensing requirements.
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How has E-Loan provided a secure environment for applying for a loan on-line?
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E-Loan is very aware of the sensititive nature of loan application data. For
this reason, we do not require account information on our on-line applications.
There is ample time to obtain account details once your application is in
process. We do however offer a secure server option for your application
so that any information you send us over the Internet can not be read by
someone intercepting the transmission.
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Does E-Loan share client information with other companies?
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E-Loan is committed to your right to privacy. For this reason we do
not use cookies and we ask for the minimal information necessary
to quote you products with accuracy. We do not share your personal
data with anyone, unless you request us to do so. Once your application
is in process you can be guaranteed that all client information will
be protected so that you are the only person to view your data, along
with only those individuals requiring the information to approve your loan.
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Can I lock in a loan program and interest rate on-line?
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Yes. For a full description of E-Loan's lock policy, please
click here.
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Can I apply for a purchase loan before I've found my property?
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Yes, however due to current loan volumes, E-Loan is temporarily not
accepting loan pre-approval applications . When you apply for a purchase pre-approval
you simply assume a maximum
purchase price, loan amount, and loan program. Once your loan has been
approved you can change any of these variables to match the specifics of
your purchase transaction. Please note that we can not lock in a loan until a property
address has been specified.
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On a purchase loan, is there someone who will work with my Realtor?
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Yes. Since each loan is assigned to one customer service specialist who works with you until
you close, he or she will be able to assist you or your Realtor at any
time.
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Can I get loan program rates over the phone?
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Yes, if you select the pricing option which includes a loan agent. At
any time during your loan process you can select to work with an agent
if you require assistance in the selection of a mortgage product. Please
note that the services of a loan agent are priced at a slightly higher
rate than working without a loan agent.
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How quickly will my loan be approved?
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Once your application is received you can expect to receive an answer within
three weeks. The processing of your loan will be related to how complete
your application is and how rapidly you submit any required documents to
your processor.
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Is there a cost to submitting a loan application?
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Please be assured that you will not incur any charges until you agree to
do so. At this time we are covering the cost of a credit report upfront
and you will only be charged once you actually close on a loan.
An appraisal fee is required at time of inspection. If you select a no closing cost
loan, these fees will be refunded at closing.
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